Return policy
we are inpinkyglowuae.comWe appreciate your trust in us and always strive to provide the best experience to our customers. We understand the importance of complete satisfaction when purchasing luxury silk products, and are committed to providing a flexible exchange and return policy.
Terms and Conditions
Notification of defects: If you receive a product with a manufacturing defect or if you receive a product that does not match what was ordered, the customer has the right to request a replacement or return within 3 days from the date of receiving the shipment.
Original product status: The product must be in its original condition, unused, and in its original packaging. Returns or exchanges are not accepted for products that have been used, washed or damaged.
Return and exchange period: The return process can be made within 24 hours from the date of receipt, and the exchange can be made within 3 days.
Shipping costs:The customer bears the shipping costs in the case of exchange and return. Original shipping and handling fees are non-refundable.
Exceptions: The return and exchange policy does not include products that have been damaged due to improper use or modified in any way after receipt.
Return and exchange procedures
To begin the return or exchange process, please follow these steps:
1. Contact customer service via WhatsApp(+971504473560)Or direct messages on Instagram(pinkyglow.uae)
2. Provide the necessary information, including the order number, customer name, and detailing the reason behind the return or exchange request.
3. Attach a picture showing the defect if the return is due to a manufacturing defect or shipping error.
We are here to ensure a satisfactory and enjoyable purchasing experience atpinkyglowuae.comAnd we thank you for your support and trust.